Lessonwise sells lesson credits as one-time packs. There is no subscription, so there is nothing to cancel and nothing renews automatically. This policy explains when purchased credits can be refunded.
Refund window
You can ask for a refund of unused credits within 14 days of the purchase. After that, purchases are final, except where the law gives you other rights.
How much is refunded
- Pack not used: if you have not used any credits from the pack, you get the full purchase price back.
- Pack partly used: you get back the share of the price that matches the unused credits. For example, if you bought 40 credits and used 10, you get 30/40 of the price back.
- Credits are counted as used when they were spent on any paid action (a lesson, a critique, a differentiation or a plan review).
- Free credits (the credits new accounts receive and credits from promo codes) have no purchase price and cannot be refunded. Free and promo credits are counted as used first.
Refunded credits are removed from your balance.
Failed actions are refunded automatically
If creating a lesson, a critique, a differentiation or a plan review fails before a result is saved, the credits are returned to your balance automatically. You don’t need to contact us. If High Quality mode is not available when you create a lesson, it is made in Fast mode and only the Fast price is charged.
How to ask for a refund
Email support@getlessonwise.com from the email address of your Lessonwise account, with the subject “Refund request”, and include the PayPal transaction ID from your PayPal account or the order ID shown on your receipt (Billing page). We will check the purchase and the credits used and reply as soon as we can.
How refunds are paid
Approved refunds are sent through PayPal to the original payment method. Depending on your bank or card, it can take 5–10 business days for the money to appear.
Problems with a payment
If you were charged but did not receive your credits, or were charged twice, email support@getlessonwise.com with your account email and the PayPal transaction or order ID and we will look into it. Please contact us before opening a dispute with PayPal or your bank, as it is usually faster.
After the refund window
After 14 days, we may still consider a refund in exceptional cases, at our discretion. See also our Terms of Service.